Shipping & Return policy

Shipping Policy

At BS Medicom, we are committed to providing efficient and reliable shipping services for our customers. Please review the following policy regarding the shipping of medical devices:

• Shipping Methods:

  • We offer various shipping methods to accommodate different needs, including standard shipping, expedited shipping, and international shipping.

  • The available shipping methods may vary depending on the destination and the nature of the products being shipped.

• Processing Time:

  • Orders are typically processed and shipped within 3-5 business days from the date of payment, excluding weekends and holidays.

  • Customers will receive a confirmation email/whatsapp message with tracking information once their order has been shipped.

• Shipping Rates within India:

  • Shipping rates are usually borne by us for orders within India. In case of specific requirements charges may be applicable based on the weight, dimensions, and destination of the package.

  • Customers can reach out to us atsupport@bsmedicom.com before completing their purchase.

  • Free shipping may be available for orders that meet certain criteria, such as a minimum order value or promotional offer.

• Delivery Time:

  • The estimated delivery time depends on the selected shipping method and the destination, which is usually within 2-7 days in India.

  • While we make every effort to deliver orders promptly, please note that delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays in transit.

• International Shipping:

  • We ship to select international destinations, subject to applicable laws and regulations.

  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. Customers are responsible for paying any such additional charges.

  • The estimated delivery time depends on the selected shipping method and the destination, which is usually within 2-7 days in India.

  • While we make every effort to deliver orders promptly, please note that delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays in transit.

  • Our shipping partners are DHL, FEDEX, Delhivery & Indiapost for international destinations.

• Shipping Restrictions:

  • Some products may be subject to shipping restrictions or regulations imposed by local authorities or courier services.

  • Customers are responsible for ensuring that the products they order comply with any applicable shipping restrictions in their region.

• Order Tracking:

  • Customers can track the status of their order using the tracking number provided in the shipping confirmation email/whatsapp message.

  • If there are any issues or concerns regarding the delivery of an order, customers are encouraged to contact our customer service team for assistance.

• Shipping Damage or Loss:

  • In the rare event that an order is damaged or lost during transit, customers should notify us immediately so that we can initiate an investigation and take appropriate action with the courier partner.

  • If it is a door to door delivery, we will help in working with the shipping carrier to resolve the issue and ensure that customer receives a satisfactory resolution, which may include replacement of the damaged items or issuance of a refund with insurance coverage.

• Customer Service:

  • Our dedicated customer service team is available to assist with any questions or concerns regarding shipping. Please don't hesitate to reach out for assistance at support@bsmedicom.com or whatsapp +91 99309 66340

This shipping policy is subject to change without prior notice. Customers are encouraged to review the most up-to-date policy on our website or contact customer service for any inquiries. Thank you for choosing BS Medicom for your medical device needs.

Returns Policy

At BS Medicom, we prioritize customer satisfaction and aim to provide the highest quality medical devices. However, we understand that there may be instances where returns are necessary. Please review the following policy regarding returns of medical devices:

• Eligibility for Returns:

  • Products eligible for return must be unused, undamaged, and in their original packaging.

  • Returns must be requested within 5 days from the date of purchase or delivery, whichever is later.

  • Returns are allowed only in case of any manufacturing defect, damaged/not working when received. In case of package damage during transit, customer is requested not to receive the package.

  • Customized or special-order items may not be eligible for return unless deemed defective or damaged upon arrival.

• Return Procedure:

  • To initiate a return, customers must contact our customer service team at support@bsmedicom.com.

  • Customers will be required to provide proof of purchase, such as an order number or invoice, when requesting a return.

  • In case of damage during shipping, we will assist you in working with courier partner for a rightful solution.

  • Returns are not accepted if the product is physically damaged while usage, tampered with or without reading/watching instruction manual.

  • Our customer service team will guide customers through the return process, including providing return authorization and shipping instructions.

• Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

  • Returns must be sent back to BS Medicom in accordance with the provided instructions and using a trackable shipping method.

  • Upon receipt of returned goods, we will send a confirmation via email or whatsapp notifying the customer.

  • Appropriate solution/options will be provided to the customer after our technical team/manufacturer team verifies the product.

  • BS Medicom is not responsible for items lost or damaged during return shipping.

• Inspection and Replacement:

  • Upon receiving the returned item, our team/Manufacturer team will inspect it to ensure it meets the return eligibility criteria.

  • If the return is approved, a replacement will be processed to the customer within 15 business days.

  • Refunds will not be issued for any of the items supplied.

• Exchanges:

  • Exchanges for the same item may be offered if the original item received is defective.

  • If an exchange is not possible from our end, a refund will be provided following the standard return procedure.

• Exceptions:

  • Certain items like wearable devices are not eligible for return due to health and safety regulations or manufacturer restrictions.

  • Returns of opened or used items may be subject to restocking fees or may not be accepted, depending on the nature of the product.

• Customer Service:

  • Our dedicated customer service team is available to assist with any questions or concerns regarding returns. Please don't hesitate to reach out for assistance. support@bsmedicom.com or whatsapp +91 99309 66340

Please note that this returns policy is subject to change without prior notice. Customers are encouraged to review the most up-to-date policy on our website or contact customer service for any inquiries. Thank you for choosing BS Medicom for your medical device needs.